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SageCRM Knowledgebase Login (No registration required to browse and view solutions)
SageCRM users should be aware that there is a free online knowledgebase for researching technical issues and error messages related to the software.
The MAS 90 and MAS 200 Extended Enterprise Edition includes SageCRM as the CRM tool that’s tightly integrated to the accounting and fixed asset portions of the suite.
Unfortunately the three core components (accounting, fixed assets and CRM) all have their own separate knowledgebase. And until now it’s been tough to find the SageCRM knowledgebase unless you know where to look (which you do now!).
http://www.s-consult.com/2009/10/14/sagecrm-knowledgebase-available-free-to-extended-enteprise-users/
MIS Group Dallas Texas Closes Shop - Tells Clients To Call Sage With Their Problems
It doesn't get much stranger than this.
Over the weekend we were tipped (as apparently was at least one other person as evidenced by this Twitter message) that MIS Group was going out of business.
For those who may not know MIS Group - they are Sage North America's Business Partner of the Year for 2007 and 2008. That means they sold more software (Sage MAS 90, MAS 200, Sage Timberline, SageCRM, etc) than any other partner in Sage's North America channel.
At first I thought I read the message wrong and that the person meant the company would break up and each partner would leave with their clients ensuring at least some continuity for the customer.
Apparently the message was correct. Subsequent information which came out today said the locks were changed, Voice mail message updated to say "call Sage if you have a problem".
Unfortunately there's no indication of where clients with support contracts or questions can turn. There's a number to call for Sage Support. I've reached out twice to Sage asking for any information which could be passed along and it seems they are still trying to determine a plan of attack to service these customers left behind by the sudden and unexpected demise of MIS Group.
And ultimately the web site was changed to be a one page press release:
FOR IMMEDIATE RELEASE
July 6, 2009
Management Information Services, Inc./MIS Group
5310 Harvest Hill Rd., Suite 200
Dallas, TX 75230
www.misgroupusa.com
July 6, 2009-Management Information Services, Inc./MIS Group announced today that effective July 6, 2009 it will cease all business operations. "As a result of the current economic crisis, the lack of available credit and market circumstances beyond our control, we unfortunately are not able to be viable as a business and continue to service our customers", stated Robert Muir, Chief Executive Officer. "Although the company has attempted to manage and restructure itself to remain solvent, regrettably after considering all available alternatives, the company determined this as the only course of action. We appreciate the long-term relationships with our employees, customers and partners and are saddened by the outcome and hardship on all parties involved. We also want to recognize everyone’s efforts in working through this difficult period", said Muir.
MIS’ senior secured lender will assume control and responsibility over the assets of the company.
MIS Group provides business process services, data management services and business applications published by Sage® Software including Sage MAS 90 ERP, Sage MAS 200 ERP, Sage MAS 500 ERP, Sage Timberline Office, Sage Master Builder, SageCRM, Sage SalesLogix and Sage Abra HRMS. In order to provide continuity to its customer base, MIS is advising all Sage customers to initially contact Sage directly at
866-996-7243 for assistance. Additional customer and vendor information will be provided over the next several days as it becomes available at the MIS website at www.misgroupusa.com.
About MIS Group
MIS Group is a technology services organization that provides a unique blend of business process services, business software applications and data management services, giving you a single source for your technology needs. Based in Dallas, Texas, with offices in Houston, Denver, and Phoenix, MIS Group serves customers throughout the central and western United States as well as Canada and Mexico.
Wayne Schulz
Schulz Consulting, LLC
